Member Systems Support Specialist
St. Louis (Earth City), MO
Full Time
Product and Technology
Mid Level
At CCA Global Partners, we're dedicated to building a better world by uniting family-owned businesses across North America. Our mission is to strengthen these businesses into formidable independent competitors, keeping the American Dream alive and thriving. By focusing on people, communities, and independence, we're making a real impact on Main Street businesses across the continent.
Ready to be part of our journey?
Join our dynamic team as a Member Systems Support Specialist in St. Louis, MO for our Technology Division, and enjoy a role that combines flexibility and opportunity. We offer a hybrid work schedule with the option to work remotely on Mondays and Fridays and collaborate in the office from Tuesdays through Thursdays. As a Member Systems Support Specialist, you’ll play a crucial role in ensuring a positive customer experience by providing timely and effective technical support for our SaaS platform. Our ideal candidate possesses strong problem-solving skills, excellent communication abilities, and a customer-centric approach.
In this role, you will:
Embrace the CCA Way: We thrive on our core values and approach success with dedication and innovation. We are proud to be an Equal Opportunity Employer and invite you to be part of our success story.
Ready to make a difference? Say YES, and we’ll say WELCOME HOME!
#LI-HYBRID
Ready to be part of our journey?
Join our dynamic team as a Member Systems Support Specialist in St. Louis, MO for our Technology Division, and enjoy a role that combines flexibility and opportunity. We offer a hybrid work schedule with the option to work remotely on Mondays and Fridays and collaborate in the office from Tuesdays through Thursdays. As a Member Systems Support Specialist, you’ll play a crucial role in ensuring a positive customer experience by providing timely and effective technical support for our SaaS platform. Our ideal candidate possesses strong problem-solving skills, excellent communication abilities, and a customer-centric approach.
In this role, you will:
- Manage incoming support requests via our ticketing system (e.g., JIRA Service Desk), diagnose issues, and deliver clear, timely solutions.
- Provide proactive customer education and training on platform features through onboarding, one-on-one sessions, and user support.
- Collaborate cross-functionally to test new features (UAT), improve internal documentation, and ensure platform accuracy and data integrity.
- Build strong relationships with customers, acting as a trusted technical advisor and support partner.
- Create and maintain support resources, including FAQs, tutorials, and troubleshooting guides.
- A bachelor's degree in communications or technology (preferred) and experience with user acceptance testing (UAT) and data management.
- 3–5 years of experience in a SaaS technical support or customer training role.
- A customer-first mindset with strong problem-solving, communication, and interpersonal skills.
- Proficiency with ticketing systems (e.g., JIRA Service Desk), SaaS platforms, and user documentation best practices.
- We provide YOU the ability to collaborate with a passionate group of leaders, peers, and amazing Members.
- We recognize YOU for your accomplishments and contributions through development, growth and compensation!
- We care about you AND your family. We want to make your life better and easier. Our benefits exist so you are well taken care of, and we support you and your loved ones through life’s various stages and situations.
Embrace the CCA Way: We thrive on our core values and approach success with dedication and innovation. We are proud to be an Equal Opportunity Employer and invite you to be part of our success story.
Ready to make a difference? Say YES, and we’ll say WELCOME HOME!
#LI-HYBRID
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